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What you need to know

Frequently Asked Questions

What are check in and check out times?

Check in is from 3pm. If you arrive before 3pm our concierge can store any luggage for you. Check out is by 11am.

Is there car parking?

Yes, we have 400 complimentary parking spaces available to guests.

Are children allowed in the leisure facilities?

Children under 16 years are not permitted in the Gyms or poolside facilities (jacuzzi, sauna and steam room). All Children under 16 years must be accompanied by an adult.

Can Park Royal arrange transport to/from transportation hubs?

We use a local taxi firm and can make these arrangements on your behalf.

As an overnight guest can I use your spa facilities?

All residents have full use of the leisure facilities and can make bookings for spa treatments/packages for an additional fee.

What is the cancellation policy for rooms?

You can view the Cancellation & Amendment Policy for our Offers here.

Does the hotel have disabled access?

Yes, we offer a range of facilities for guests. Please contact our friendly customer care team for more detail 0330 107 1599.

Do you have electric car chargers?

Yes, we have two Tesla Superchargers.