The Park Royal Hotel & Spa, Cheshire

We are members of the health club. Whilst in the lounge area I overheard a young member of staff (Reece/Rhys) giving a more mature lady an introductory talk on membership. He was really pleasant, professional, sympathetic and encouraging with this lady, asxwell as enthusing about enjoying his own emoloyment. Well done young man

My room was clean and comfortable. The location was near to family so convenient. Breakfast was plentiful and the spa swimming pool pleasant but if I stay again I would have my swim in the evening as the morning swim was accompanied by loud dance music and an over enthusiastic aqua excersise group. 😉

Everything was excellent. Lovely helpful staff. Got us in our room early, free toothbrush as I'd forgotten mine, clean, comfortable rooms. Great choice at breakfast. Excellent value..one thing wrong. The gym was below our room and we had a rude awakening with very loud music at 6.30am for 45mins...some energetic exercise class. Apart from that...all good.

I had a massage with Annmarie and it was hands down the best massage I have ever had. I had such bad back tension and was worried I would only receive a tickle, well how wrong was I, I left feeling so relaxed and fell asleep during the treatment! My back is finally free of tension. I will be back again, thank you!

Spa treatments were brilliant and the relaxation room before/after was lovely and peaceful. The sauna and steam room were a good size. Jacuzzi tub is a tight 4 person one so quite intimate with strangers. Pool was a lovely size, however 1 lane reserved with kids swimming lessons. Only 6 loungers by the pool and a couple of large sofas where the parents of kids swimming lessons were so quite cosy if you wanted to sit. Crushed ice and a cold/hot shower with lights. Changing rooms good size, with plenty of mirrors and hairdryers. Hotel room very big size which was good amd breakfast buffet was great. We also had a pizza at lunch which was delicious. Staff all very friendly and helpful.

Great place priced very well with a lovely spa. Dawid on reception was especially helpful with everything

We stayed here a year ago to celebrate our Wedding Anniversary (55years) and were looking forward to a similar experience. The Hotel is very conveniently located close to the M56 motorway and Liverpool and Manchester Airports. A two night deal inclusive of Breakfast and Evening Meals, was similar to the previous visit. During our stay however we noticed a deterioration in the standard of the room with a non-functioning roof fan and windows that would not stay open for ventilation, small details with significant consequences. The room however was very clean and the bathroom seemed to have had a refurb of sorts. The first meal was disappointing to say the least. I could have walked a fair distance on the Gammon, small, tough and gristly. Luke appeared to be the only Member of Staff on duty and showed amazing tolerance and perseverance in trying to keep all the customers happy and should be commended for it. The second meal was a huge improvement reminiscent of our previous visit. So in general a pleasant experience but with room for improvement. The Staff are very caring and helpful but a few more would not go amiss on occasions. The breakfast is very good both in quality and quantity, a great experience for us both.

Me and my daughter for her 5th birthday absolutely lovely staff my daughter tried her 1st mocktail to celebrate. Jake Dan at the bar very friendly give us both mocktail & cocktail slice of cake & sweet on the house to celebrate absolutely lovely of them thank you xx

Nice room, good breakfast and great spa area. A flying one night visit where we were welcomed by a friendly lady on reception, and were pleasantly surprised with the room facilities and cleanliness. The view was nice and we used the spa for a couple of hours which was well equipped as was the gym. Breakfast was great in the morning and overall we enjoyed the stay although we didn’t eat there in the evening or use the bar so are rating on limited experience.

Outstanding spa break!! Customer service from Allison on reception, Donna Marie in the bar and mason in the restaurant was exceptional! The package was great value for money - the spa treatment was high standard - food in the restaurant was excellent. Three ladies who go regularly to spas - this was definitely one of the best! We’ll be back 😁😁😁

Check in process was a pleasant experience with Laura who addressed a few of our requests. Equally, all the staff were pleasant throughout our stay. Breakfast is good. Look forward to staying there again soon.

Lovely hotel, lovely staff, Victoria at reception was extremely helpful and always smiling. Definitely coming back.

Stayed here on route to catching the boat to Liverpool to the Isle of Man. We had a family room which after one night the bed was so soft that we asked to change rooms which they did. The breakfast was ok, the coffee machines not working for one morning, croissants weren’t re filled but we kept to toast and cold drinks and were fine. The food in the bar was nice albeit a bit pricey. The pool was enjoyed by the kids

We stay at the park Royal almost every other month , victoria on the reception is always very professional and a credit to the hotel . We are regular visitors & breakaway members the room we were given was not the best room on this occassion we were next to the gym entrance , & overlooking the car park , we are always given a nice room , the food was lovely as always , there seemed to be a lot of new staff , a lot of the tables in the dining room were not cleared straight away & i had to clear my own table in the bar to take a seat near the window , We had a fire alarm at 12.00 midnight , which was very well organised and hats off to the fire marshall who too the role call very calm & professional , i did not recived my Breakaway card and chocs which are always normally a nice touch

The staff were fantastic from reception yo bar lounge staff and breakfast restaurant staff. Must say Victoria on reception was exceptional. However the hotel is looking a little tired. We booked a double room but did not have a safe or water and our coffee was not replenished at all. That was a little disappointing.

Lovely meal in the restaurant. Jake was excellent and very friendly. Well done 👍

Great bargain and nice location. Steak was cracking for a late dinner. As people have said rooms are a bit tired however I’ve paid a lot more to stay In a lot worse, most premier inns. Will be back

We’ve stayed here a lot of the years but it’s gone down hill in terms of poor staffing. Not enough on reception, behind the bar & waiting/ clearing staff at breakfast. It’s quite a nice Hotel, advertising air conditioned rooms, on arrival we were assured our room would have air con. It didnt, just a noisy electric fan. We asked for another room with air con which was almost above the spa, which involved quite a long walk for me as I have mobility issues but it did have air con. Not the most helpful lady on reception, but under pressure I think. Breakfast was good but the tables were not cleared as people left so you had to go round the dining room and yourself find a clean laid up table. Hygiene wasn’t great, a supervisor on 2 mornings cleared & wiped the tables then reset the them with mugs containing cutlery & napkins which she had tucked under her free arm - yuk! She then put the mugs on the table, fingers all over the rims, the same fingers that had just cleared used plates cutlery etc. I thought this was very unhygienic, and as she appeared to be a ‘supervisor’ wearing a badge I thought this was disgraceful. The other staff were few on the ground, so the whole scene and our experience was far from relaxed. In the bar the staffo were run off their feet with only 1 till operating for the whole bar. Wouldn’t stay there again but it’s a convenient location for visiting relatives. The bed was also not very comfortable & creaked every time you moved, and we are not big people. The room cleaners were all very nice, friendly and did a good job. We are staying there again next month but not looking forward to it. Standards have certainly dropped!

We loved our stay in Warrington , with the heat wave too, felt like we were abroad. Very good standard of breakfast and staff very helpful and pleasant. A shout out to Hannah on reception for being exceptionally welcoming and accommodating . The spa facilities were also great, Kids enjoyed their session , shame it was only til 6 pm especially in school holidays. My only suggestion would be to extend these sessions in the holidays.

Fantastic experience . The staff were super friendly , from the gents on check in , the lads behind the bar and the young lady on check out . Stayed in the Tower Suite which was perfect for our needs , very clean and spacious . The food was superb for dinner and breakfast was plentiful . Will definitely stay again .