Ambassador Suite

Lovely hotel, lovely staff, Victoria at reception was extremely helpful and always smiling. Definitely coming back.

Stayed here on route to catching the boat to Liverpool to the Isle of Man. We had a family room which after one night the bed was so soft that we asked to change rooms which they did. The breakfast was ok, the coffee machines not working for one morning, croissants weren’t re filled but we kept to toast and cold drinks and were fine. The food in the bar was nice albeit a bit pricey. The pool was enjoyed by the kids

We stay at the park Royal almost every other month , victoria on the reception is always very professional and a credit to the hotel . We are regular visitors & breakaway members the room we were given was not the best room on this occassion we were next to the gym entrance , & overlooking the car park , we are always given a nice room , the food was lovely as always , there seemed to be a lot of new staff , a lot of the tables in the dining room were not cleared straight away & i had to clear my own table in the bar to take a seat near the window , We had a fire alarm at 12.00 midnight , which was very well organised and hats off to the fire marshall who too the role call very calm & professional , i did not recived my Breakaway card and chocs which are always normally a nice touch

The staff were fantastic from reception yo bar lounge staff and breakfast restaurant staff. Must say Victoria on reception was exceptional. However the hotel is looking a little tired. We booked a double room but did not have a safe or water and our coffee was not replenished at all. That was a little disappointing.

Lovely meal in the restaurant. Jake was excellent and very friendly. Well done 👍

Great bargain and nice location. Steak was cracking for a late dinner. As people have said rooms are a bit tired however I’ve paid a lot more to stay In a lot worse, most premier inns. Will be back

We’ve stayed here a lot of the years but it’s gone down hill in terms of poor staffing. Not enough on reception, behind the bar & waiting/ clearing staff at breakfast. It’s quite a nice Hotel, advertising air conditioned rooms, on arrival we were assured our room would have air con. It didnt, just a noisy electric fan. We asked for another room with air con which was almost above the spa, which involved quite a long walk for me as I have mobility issues but it did have air con. Not the most helpful lady on reception, but under pressure I think. Breakfast was good but the tables were not cleared as people left so you had to go round the dining room and yourself find a clean laid up table. Hygiene wasn’t great, a supervisor on 2 mornings cleared & wiped the tables then reset the them with mugs containing cutlery & napkins which she had tucked under her free arm - yuk! She then put the mugs on the table, fingers all over the rims, the same fingers that had just cleared used plates cutlery etc. I thought this was very unhygienic, and as she appeared to be a ‘supervisor’ wearing a badge I thought this was disgraceful. The other staff were few on the ground, so the whole scene and our experience was far from relaxed. In the bar the staffo were run off their feet with only 1 till operating for the whole bar. Wouldn’t stay there again but it’s a convenient location for visiting relatives. The bed was also not very comfortable & creaked every time you moved, and we are not big people. The room cleaners were all very nice, friendly and did a good job. We are staying there again next month but not looking forward to it. Standards have certainly dropped!

We loved our stay in Warrington , with the heat wave too, felt like we were abroad. Very good standard of breakfast and staff very helpful and pleasant. A shout out to Hannah on reception for being exceptionally welcoming and accommodating . The spa facilities were also great, Kids enjoyed their session , shame it was only til 6 pm especially in school holidays. My only suggestion would be to extend these sessions in the holidays.

Fantastic experience . The staff were super friendly , from the gents on check in , the lads behind the bar and the young lady on check out . Stayed in the Tower Suite which was perfect for our needs , very clean and spacious . The food was superb for dinner and breakfast was plentiful . Will definitely stay again .

A really enjoyable stay, ideal base for visiting various National Trust sites. The staff were very friendly, I gather that the restaurant maybe transitioning with new waiting staff. Jake in the restaurant deserves a mention very professional and friendly manner. Lovely food, enjoyed the leisure centre and a good nights sleep. If you need a place to stay near Warrington well worth considering.

On a recent trip to the leisure centre hoping to have a swim we were unable to hire a towel as they hadn’t arrived back from the laundry. Thankfully Joseph stepped in and went out of his way to try and find some for us. He checked housekeeping and the spa, eventually finding us something to use. Very impressed and very grateful. Thank you Joseph.

Poppy was an absolute legend, she danced whilst making drinks.

had a great time. poppy was a sweetheart. so frikkkkkkkkin amazing

I had an induction today at the Park Royal Gym, Alex the Personal Trainer at the Spa is the best person to get a training course with, he explains everything so clearly, and the apparatus demonstrations were clear and precise, Alex offers One to one training at the spa … I would highly recommend him … I feel happy knowing my weekly plan..

Perfect greeting via staff, helpful friendly and welcoming Overall experience amazing from spa treatment to the luxury dining and room service, within self beautiful hotel , clean, clearly signposts and helpful with all abilities due to my sister’s in-laws mobility issues Thank you again for another amazing weekend

Lovely hotel, visited for a night with a friend for a spa break. The spa are is lovely and the massuse was very good. There are child swimmng lessons on when you use the spa, which you should be made aware when booking as it can ruin the expereince if you think it will be a quiet break. Although this is only during certain times so please check. The food was lovely in the restuarant as well for the evening meal and breakfast was really good too. Restaurant staff all seem very young and so service was slow, but we were in no rush so it didn't bother us but just to be aware. The food more than made up for it. Beds are comfortable and rooms are lovely. Over all we had a great time.

Had a lovely experience, the highlight was the meal in the evening. The waiter (Luke) was exceptional. Very personable and attentive, made our stay brilliant! Cherry on top!

Excellent spacious room and very comfortable bed. Some issues with key card but resolved. Evening meal service a bit slow and getting drinks from bar was slothful. Foood at evening meal good. Breakfast excellent

We were greeted by Victoria at the reception who was extremely welcoming and provided us with all the essential information we needed. Our room was immaculate and the services such as gym, pool and bar/restaurant were all up to standard. Lovely hotel overall and will definitely be back again soon!

For Bekki in Leisure Fell for her from the start. Warm welcome and very professional. Thorough and answered all my questions positively. What a lovely representative for your company. Joined on the strength of this. Thanks Bekki, i